Presentation of the website
Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website www.hotellespieux.com are informed of the identity of the various parties involved in its creation and monitoring:
Owner : INVEST HOTEL – SIRET : 84873243400016 – Head office : 67 Rue Centrale 50340 Les Pieux – Intracom VAT number : FR82848732434
Creator : Invest Hôtel – Tel : 02 33 52 45 17 – Mail : reservation@hotellespieux.com
Responsible for publication : INVEST HOTEL
The publication manager is a person : Cadot Thomas
Webmaster :
Ludifrance, Web agency for hotels
40 rue Chef-de-Baie
17 000 La Rochelle
05 46 07 94 29
Host
The name “site” refers throughout this text to the site named www.hotellespieux.com and corresponding to the domain name www.hotellespieux.com
General conditions of use of the site and the services offered
Use of the site implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the site are therefore invited to consult them regularly.
The site is updated regularly. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to read them.
The site may give access to other sites, which may have their own legal notices, which should be consulted and respected.
The user of the site acknowledges that he/she has the necessary skills and means to access and use this site.
The user of the site acknowledges that he/she has checked that his/her computer configuration does not contain any virus and that it is in perfect working order.
The user also acknowledges having read this legal notice and undertakes to comply with it.
The user acknowledges having been informed that the site is accessible 24 hours a day, 7 days a week, except in cases of force majeure, computer difficulties, difficulties linked to telecommunications networks, technical difficulties or for maintenance reasons.
The user declares that the cost of accessing and browsing the site is at his/her sole expense.
In the event that the user accesses the site from a country other than France, he/she undertakes to ensure that the locally applicable legislation is also respected.
Description of the services provided
The purpose of the site is to provide information concerning all the activities of the company mentioned in reference.
The site endeavours to provide information on the site that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in updating, whether these are its fault or the fault of third-party partners who provide this information.
All information on the site is given as an indication and is likely to change. Furthermore, the information on the site is not exhaustive. It is given subject to modifications having been made since it was put on line.
The site makes every effort to provide users with available and verified information and/or tools, but cannot be held responsible for errors or omissions, or for the lack of availability of information and services.
Consequently, the user acknowledges that he/she uses this information under his/her exclusive responsibility.
Compliance with legislation
The site informs users of the site that all laws and regulations in force are applicable to the Internet.
In terms of property rights, everything that can be consulted on the site can be used as is for communication purposes, without calling into question the ownership of the rights holders.
Nevertheless, if the use of the multimedia resources of any kind present on the site is not appropriate for ethical reasons, all the laws and decrees in force today and in the future, some of which are mentioned below, could be used.
Users of the site are required to respect the provisions of the law of 6 January 1978 relating to information technology, files and freedoms, the violation of which is punishable by criminal penalties.
They must also refrain, with regard to the personal data to which they have access, from any collection, any misuse, and in general, from any act likely to infringe the privacy or reputation of individuals.
In accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code, all the information or documents contained in the site, as well as all the elements created for the site are either the property of the site, or are subject to a right of use, exploitation and reproduction.
These elements are subject to the legislation protecting copyright. Consequently, no licence, nor any other right except that of consulting the information, is granted to anyone with regard to intellectual property rights.
Any reproduction, representation, modification, publication, transmission, denaturation, total or partial of the site or its contents, by any process whatsoever, and on any support whatsoever, is prohibited, except prior agreement with the site.
Any unauthorised use of the site or its content, or of the information disclosed therein, will engage the responsibility of the user and will constitute an infringement sanctioned by articles L 335-2 and following of the Intellectual Property Code.
The same applies to any databases appearing on the site, which are protected by the provisions of the Act of 1 July 1998 transposing into the Intellectual Property Code the European Directive of 11 March 1996 on the legal protection of databases, and the RGPD (General Data Protection Regulation), which came into force on 25 May 2018), resulting from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. As such, any reproduction or extraction would engage the responsibility of the user.
Any total or partial reproduction or representation of these trademarks or logos, alone or integrated into other elements, without the express prior authorisation of the site is prohibited, and would engage the responsibility of the user within the meaning of Articles L 713-2 and L 713-3 of the Intellectual Property Code.
Interactive areas (possibility of asking questions) are available to users.
The site reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection.
Where applicable, the site also reserves the possibility of calling into question the civil and/or criminal liability of the user, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).
The user undertakes, under penalty of civil and/or criminal liability, not to use the site to transmit by any means whatsoever (e-mail or other), any content including programs, codes, viruses … intended to destroy or limit the functionality of the site.
The site reserves the right, within the framework of its interactive services, to immediately delete, without prior notice, any content of any nature whatsoever, and in particular any message, text, image, graphic, etc., which contravenes the laws and regulations in force and in particular the regulations described above.
In the event that a user wishes to use any of the content of the site (text, image, etc.), he/she undertakes to request prior written authorisation from the site by writing to the site.
Limitations of liability
The site cannot be held responsible for any direct or indirect damage that may result from accessing or using the site, including inaccessibility, loss of data, deterioration, destruction or viruses that may affect the user’s computer equipment, and/or the presence of viruses on its site.
The site cannot be held responsible for indirect damage (such as loss of market or loss of opportunity) resulting from the use of the site.
Interactive areas (possibility of asking questions in the contact area) are available to users. The site reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection.
Where applicable, the site also reserves the possibility of calling into question the civil and/or criminal liability of the user, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).
Right of deletion
In accordance with the provisions of articles 38 and following of the law 78-17 of January 6, 1978 relating to data processing, files and freedoms, any user has a right of access, rectification and opposition to personal data concerning him/her, by making a written and signed request, accompanied by a copy of the identity document with the signature of the holder of the document, specifying the address to which the reply should be sent.
Transfer of personal data
No personal information of the user of the site is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium to third parties.
Only the assumption of the purchase of the site and its rights would allow the transmission of the said information to the eventual purchaser who would in turn be bound by the same obligation of conservation and modification of the data with respect to the user of the site.
Database
The databases are protected by the provisions of the law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.
Some interactive services on the site may require an access code and password which are provided by the manager of these services.
User’s responsibilities regarding personal data
Access codes and passwords are confidential, personal, non-transferable and non-transferable. The user is responsible for the management and conservation of his/her access codes and passwords.
Consequently, it is up to the user to implement all necessary precautionary measures for their protection and conservation. The user is responsible for the consequences of their use.
The site cannot be held responsible for any fraudulent use of users’ access codes and passwords.
The user undertakes to inform the site of any fraudulent use of access codes and passwords as soon as he/she becomes aware of it.
Hyperlinks
The hypertext links, set up within the framework of the site, in the direction of other resources present on the Internet network have been the subject of a prior authorisation, or respect the legislation in force of the CPI. However, the site does not have the possibility of checking the content of the sites thus visited, and consequently will not assume any responsibility for this fact.
However, as the site is not the publisher of these sites, it cannot control their content. Consequently, the site cannot be held responsible for the content of the sites thus accessible, or for the possible collection and transmission of personal data, installation of cookies or any other process aiming at the same ends, carried out by these sites.
Users of and visitors to the site may not under any circumstances set up a hypertext link to the site without the site’s prior written authorisation. Any request to this end must be addressed to the site.
Cookies
Browsing the site may cause cookies to be installed on the user’s computer. The data obtained in this way is intended to facilitate subsequent browsing of the site, and is also used to measure the number of visitors to the site. In this respect, please read the personal data management policy in the “Other legal information” section below.
Modification of the legal notice
The site reserves the right to modify this notice at any time. The user therefore undertakes to consult it regularly.
Applicable law and jurisdiction
Any dispute relating to the use of the site is subject to French and European law.
Personal data management
Your personal data
All your information collected is and will be confidential. It will never be used in any other context than that of our activity related to our site. It will never be communicated or sold to anyone, including potential future partners.
We respect and we ask our collaborators to respect the provisions of the law of January 6, 1978 relating to data processing, files and freedoms, the provisions of articles L.335-2 and following of the Code of Intellectual Property, the decree of October 30, 2015 relating to the mediation of the litigations of consumption, Article 16 of the European regulation n°2913/92 of the Council of October 12, 1992, Article L.218-2 of the Consumer Code, Article L.123-22 and Article L.110-4 of the Commercial Code, Article L.102 B of the Book of Tax Procedures and the RGPD (General Data Protection Regulation), which came into force on 25 May 2018), resulting from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
You therefore have a right of withdrawal and deletion of your data on simple request via our contact form, except in the context of the provisions provided for by law, cited above and without this being exhaustive, and more specifically what relates to your invoices.
We collect data to ensure that our site functions properly and to provide the best possible user experience.
We use your data to fulfil your orders, to be informed of problems with your purchase, to provide pre-sales advice and to provide customer service and dispute resolution.
We use your data to improve our pages, your search queries and clicks in search engines for our SEO purposes.
You provide some of this data when you register on our site, when you submit a search query on search engines such as Google or Bing and arrive at our site, or when you contact our company by direct email or through our contact form or your customer account.
We obtain some of this data by recording how you interact with our site, for example by using technologies such as cookies and by receiving error reports or usage data from our site.
We also collect data from third parties who may report your visits to our site through your IP address allocated by your Internet Service Provider. This research is done in the context of solving technical and security problems to identify the origins of the suspected causes and to help us resolve them, thereby improving our services. This data is made anonymous to us, and is not personally identifiable, and we have no way of matching this data to you, unless you already have a customer account with us and are logging in from the same IP address.
Our server management and administration company, which has access to the data, complies with the terms of the legislation and is informed of its legal obligations to you by us and others. This company is: INVEST HOTEL – 67 RUE CENTRALE – Tel 02 33 52 45 17 – Mail: reservation@hotellespieux.com
You have the choice of the data we collect. When you are asked to provide personal data, you can refuse. For example, you may or may not subscribe to our newsletter or to our third party partners when you register on our site.
But if you choose not to provide the data necessary to provide an information or feature, you may not be able to use the site or feature in question.
The data we collect at the time of your registration is all explicitly readable on our registration form. For other data and for the purpose of monitoring our traffic, you are hereby informed.
Your data is used for advertising purposes to better offer our products in response to your search engine queries; again, these responses are made in the context of a query on your part and are only relevant to your written or verbal semantic search. They are not linked to your person, but to the expression of your searches and are therefore completely anonymous.
All data collected on our site is encrypted.
Name and contact details
We collect your first and last name, e-mail address, postal address, telephone number and other similar contact data.
Identifiers
We collect your account password on our site. We may need to reset it to change it to meet an access need on your part or to resolve a purchase or service issue.
Demographic data
We only collect data about you such as your age, gender, country and preferred language.
Payment data
We do not collect the data necessary for the processing of your payment, neither in your account, nor at the time of your payment insofar as you are directly connected to the payment solution that you have chosen and that these payment platforms are secure services, either from your bank and ours, or from an intermediary such as PayPal.
Nevertheless, when you pay “offline”, we collect your credit card details in order to book your stay manually by our reservation department.
Device and usage data
We collect data about your device and how you and your device interact with our site, through the services of Google, Bing, etc.
We collect :
Data on the use of our site
We collect data about the features you use, the items you purchase and the web pages you visit. This data includes your search queries or voice and text commands that lead you, through your interactions with your search, to our site.
Device, connectivity and configuration data
We collect data about your device and the network you use to connect to our site. This includes operating system data, IP addresses, device type, and regional and language settings.
All of this is done anonymously, unless you have a named account on our site.
Problem solving, after sales service and mediation
When you contact us for help in solving a problem, or within the framework of a commercial request, we collect and archive our exchanges for traceability purposes in order to serve you better and to optimise our customer relations.
Interests and favourites
We do not collect any data about your interests and favourites.
Contacts and relationships
We do not collect any data about your contacts and relationships.
Location data
We will not be able to provide you with a temporary or permanent address, except for your billing address and any delivery addresses you may have provided to us voluntarily at the time of your purchase.
Written and visual content
We collect and archive our exchanges in order to be able to serve you better and to optimise our customer relations.
Audio content
We do not collect or store any sound data
Video
We collect your customer testimonials on video, posted by you and with your consent, on our Facebook page and or Youtube. These videos are posted on our website with your consent and within the framework of the legislation.
Opinions and comments
We collect and publish or moderate your views and comments in accordance with the law. Refusals are also archived for legislative control.
Data retention
Your data is kept for different periods of time and for different reasons depending on the type of information.
These retention periods are a legal requirement under commercial, tax and banking legislation.
Cookies are kept for a maximum of 13 months, but we have opted to keep them for 60 days.
Your account information and order invoices are kept for 10 years for accounting and legal purposes from the end of the financial year.
Payment information is not collected on our site, but is retained with our bank and your bank for a legal period of 5 years.
Mailings or newsletters about special offers, promotions and unsubscribing
With your consent, we may send you information about our news, special hosting offers or other services by post or e-mail.
However, we only intend to send you the mail and e-mail communications that you wish to receive.
When you subscribe or unsubscribe to promotional materials, and provide us with your e-mail address voluntarily and specifically to receive marketing communications, we will periodically contact you by e-mail with information about special offers and promotions that may be of interest to you.
We generally use third party email service providers to send emails. These service providers are contractually prohibited from using your e-mail address for any purpose other than to send e-mails related to the operation of our site. Data will not be shared with third parties for their marketing purposes.
We give you the opportunity to unsubscribe from all marketing communications. Each time you receive an e-mail, you will have the opportunity to unsubscribe from future e-mails by following the instructions provided in the e-mail.
You will also be able to download the information we hold about you and you will also be able to remove it from the unsubscribe page.
When mailings are sent out, tracking is done so that we know which link you clicked, which browser you are using and whether or not you opened the email.
Protection of the privacy of minors
This site is not intended for children and minors and we do not knowingly request or collect Data from children and minors. As a parent or legal guardian, do not allow your children to transmit Data without your permission.
Notifications in case of violation
In the unlikely event of a data breach, we will enforce any applicable laws or regulations. You are advised that we are obliged to notify you of any accidental or unauthorised disclosure of confidential information for which we are responsible.
Information on cookies and similar technologies
Tracers (cookies and similar technologies) requiring consent may not be deposited or read on the user’s terminal until the person has given their consent.
Refusal to install a cookie may make it impossible to access certain services. We therefore invite you to accept this procedure by agreeing to their use.
We inform you that browsing our site is likely to cause the installation of cookie(s) on your computer, tablet or smartphone or any other machine used to consult our site. We ask for your explicit consent.
A cookie is a small file, which does not allow the identification of the user, (except in the case of account creation and within the limits of their design objective) but which records information relating to the navigation of a computer on a site.
In general, the text of a cookie is a string of numbers and letters that uniquely identifies your computer.
The data obtained in this way is intended to facilitate subsequent navigation on the site, and is also intended to allow various measures of frequentation. The lifetime of the cookies is set on our site to 90 days, and if you do not visit us during this period, you will be asked for your consent.
By accepting or declining the use of cookies on our site, this does not affect other sites. You can adjust your browser settings in general, by going to your browser preferences and settings.
We use cookies or similar technologies for various purposes:
Save your Preferences and Settings
Settings that allow our site to function properly or that maintain your preferences over time may be stored on your device. For example, we store preferences such as language, browser and media player settings so that you do not have to reset them each time you return to the site.
Login and authentication
When you log in to our site using your account, we store a unique identification number and the time you logged in, in an encrypted cookie on your device. This cookie allows you to browse the site without having to log in again on each page. You can also save your login details so that you do not have to log in each time you return to the site.
Security
We use cookies to detect fraud and abuse of our site and services.
Storing the information you provide to a website
When you provide information when booking on our site or paying for goods or services, we store the data in a cookie to remember the products and information you have added.
Social networks
We do not interact with your social networks, except to know the type of network that may have directed you to our site, without knowing the page from which it came
Comments
We use cookies to enable you to provide feedback on our site.
Advertising based on your interests
We do not advertise on our third party sites and we do not use cookies or similar technologies for remarketing purposes, which offer you advertising of our products outside of browsing our own sites.
Analysis
We use cookies to collect data about the use and performance of our site. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operation of our site. This includes cookies from our site and from third party analytics providers.
Performance analysis
We do not use cookies to balance the load so that the websites always remain operational.
Type of cookie
Some of the cookies we commonly use are listed below. This list is not exhaustive, but is intended to illustrate the main reasons why we set cookies. The site may set some or all of the following cookies:
MUID, MC1 and MSFPC – Allows us to uniquely identify web browsers visiting our site. These cookies are used for advertising, site analysis and other operational purposes.
CC – Contains a country code determined from your IP address.
PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth- Helps authenticate you when you sign in with your Microsoft account.
NAP- Contains an encrypted version of your country, postcode, age, language from your customer account.
MR- Used to collect information for analytical purposes.
In addition to the cookies we may place when you visit our websites, third parties may also place cookies when you visit our site. In some cases, this is because we have engaged a third party to provide services on our behalf, such as site analysis. In other cases, this is because our web pages offer content from third parties, such as videos. Because your browser connects to the web servers of these third parties to retrieve this content, these third parties are able to set or read their own cookies on your device and may collect information about your online activities on websites or online services.
Deactivation of cookies
You can deactivate or delete cookies in your browser. Each browser has settings for this in its preference settings.
Here are some help links provided by the designers of the main browsers.
Chrome : https://support.google.com/chrome/answer/95647?hl=fr&p=cpn_cookies
Edge, IE : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
Opéra : https://www.opera.com/help/tutorials/security/privacy/
Safari : https://support.apple.com/kb/PH5042?locale=fr_FR
Use of web beacons and analysis services
The web pages on our site may contain electronic images known as web beacons (also known as web beacons or scripts) that we use to place cookies and count users who visit our site. We also include web beacons in our promotional emails or newsletters to determine whether you open and enjoy them, and so that you can unsubscribe and request that your information be deleted.
In addition to placing web beacons on our site, we sometimes work with other companies to place our web beacons on their websites or in their advertising. This helps us compile statistics on how often a click on an advertisement on our site results in a sale or other action on the advertiser’s website.
Finally, our site contains web beacons or similar technologies from third-party analytics providers, which help us to compile aggregate statistics about the effectiveness of promotional campaigns or other operations. These technologies allow the analytics providers to place and read their own cookies or other identifiers on your device, through which they can collect information about your online activities in applications, websites or other products.
This data is anonymous, not personally identifiable, and we have no way of matching this data to you, since we do not share our records with anyone.
You can refuse the collection or use of data by some of these analysis providers by clicking on the following links:
https://policies.google.com/privacy/update#infocollec
https://tools.google.com/dlpage/gaoptout (requires the installation of a browser add-on)
Bing
https://privacy.microsoft.com/fr-fr/privacystatement
http://help.bing.microsoft.com/#apex/18/FR/10013/-1/FR
Channel manager and booking platforms
We use partners for some of our bookings. These partners are informed and respect the legislation in force.
We remain at your disposal for any further information by contacting us using our contact form.
Internal representation
We have appointed a Data Protection Officer, also known as DPO, and this has been declared to the competent body of the CNIL.
We would like to draw your attention to the existence of the European Data Protection Authority, which is called upon to issue binding decisions on disputes concerning cross-border processing activities, thus guaranteeing uniform application of EU rules and avoiding different responses to the same case in different jurisdictions: https://edpb.europa.eu/edpb_fr
Photo credits
Mathieu Fauny, Invest Hôtel (Hôtel Les Pieux), Ludifrance SAS, Adobe Stock, Pixabay, Office de Tourisme du Cotentin, La Maison du Biscuit, La Cité de la Mer de Cherbourg, Le Musée Tatihou
Hosting
Ludifrance dedicated server
Hébergé chez OVH – 2 rue Kellermann – 59100 Roubaix